Concert Attendance—Frequently Asked Questions
Are you attending an RSO concert for the first time and feeling unsure about what to expect? Here are the answers to the questions that we receive most often— but if your question isn’t answered don’t hesitate to call or email us!
If you purchased your tickets the week of the concert, we will hold them at Will Call for you to pick up the night of the concert. Just give your name at the Will Call table to receive your tickets.
Will Call holds tickets that have been reserved and paid for prior to the concert. A ticket voucher is considered payment, and as long as we have the number on the voucher there is no need to turn it in.
Box Office is the only place where monetary ticket transactions take place on the night of a concert. Go to Box Office if you have not contacted us prior to the concert or if you have reserved your tickets but still need to pay for them.
The outer doors to Civic Hall will be labeled to let you know which door to enter for either Box Office or Will Call.
If it seems like your seats are not next to each other based on the ticket numbering, it is most likely the case that you are on either the left or right side rather than the center. The seats on the left are labeled with odd numbers and the right are labeled with even numbers. So if your tickets are labeled as either LFT or RGT and the numbers are adjacent even or odd numbers, they will be next to each other. You can also verify your seats on the chart below, or call us if you have questions!